Home/Frequently Asked Questions
Frequently Asked Questions2020-06-10T09:04:48-04:00
Returned Orders2020-08-21T13:46:29-04:00

Before you return a purchased product, please contact Oh my! Arts at 828.372.2107 or Contact Us.

We will ask for:

• Your name and contact information.
• The detailed reason you wish to return a product.
• Photos showing damage or error.
• Correct shipping address.

Any claims for misprinted/damaged/defective items must be submitted within three (3) weeks after the product has been received.

For packages lost in transit, all claims must be submitted no later than three (3) weeks after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.

Wrong Address: If the address provided is considered insufficient by the courier and returned, the customer providing the address will be liable for reshipment costs once we have confirmed an updated address.

Any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available within the three week time period for reshipping and will be donated to charity. We, understandably, do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Any such returns will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

 

When will I get my order?2020-09-24T08:12:40-04:00

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

 

[Covid-19] When will I get my order?

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. See “Does Covid Affect My Order?” for up-to-date details.

Where will my order ship from?2020-08-20T15:47:52-04:00

We work with an outside printer who prints on-demand when the order is placed.  Because the printer has facilities world wide, we are located in the USA, Europe, Australia, and Japan.  So the facility that can most efficiently fulfill your order and ship it to you is the one filling your order.

Will I be charged customs for my order?2020-08-20T15:40:56-04:00

Will I be charged customs on my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?2020-08-21T08:21:42-04:00

Where’s my order?  It’s possible that COVID-19 has slowed down production. Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If you find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, Contact us with your name address and the details.

We will get back to you as soon as possible!

 

 

Where are your products made?2020-08-20T15:30:14-04:00

We are glad you asked!  We work with a print-on-demand printing company that sends out your order once it’s printed. They have locations worldwide, so depending on your location, your orders are printed and shipped from the facility that can do it most efficiently!

I received a wrong/damaged product, what should I do?2020-08-21T08:24:31-04:00

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please:

  • Email us at Contact Us  within a weeks’ time
  • With photos of the damaged product,
  • Your order number,
  • And any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Do you offer refunds?2020-08-21T08:27:55-04:00

Refunds are only offered to customers that receive the wrong items or damaged items. If your items were damaged or  you what you received wasn’t what you ordered, please contact us at Contact us with a thorough description and photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size or color?2020-08-21T13:52:34-04:00

Unfortunately, at this time, we are unable to offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please Contact Us within a week after receiving your order.  Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Does Covid-19 affect my order?2020-09-24T08:11:26-04:00

Does COVID-19 Affect My Order?

How does COVID-19 affect my order?  In addition to the safety of our employees, our priority is fulfilling orders. You, our customer, are very important to us.  Currently (updated mid-September) orders are fulfilled in under seven (7) business days, and some in under five (5) days, with one exception. Due to Covid-19 some products or colors are on back order, and in those cases fulfillment can take 7 – 14 days or up to 4 weeks, and then the shipping.  We’re also continuously expanding our operations to prepare for the end-of-the-year order volume.

How To Clean Your Baseball Cap2020-02-06T09:55:36-05:00

How to Clean Your Baseball Cap

Whether you wear a baseball cap for work or play, it will need some occasional upkeep. But before you start, read the hat’s interior fiber content tag that should include the manufacturer’s cleaning instructions. Unfortunately, caps made before 1983 didn’t require a hat to be labeled, so you may need to do some research to confirm the care information. If you wear your hat frequently, a thorough cleaning every few months can keep it looking fresh.

How to Wash New Cotton or Polyester Baseball Caps

Detergent Heavy-duty detergent
Water Temperature Cold
Cycle Type Delicate
Dryer Cycle Type Do not use dryer
Special Treatments Pre-treat stains
Iron Settings Do not iron

Recently manufactured baseball caps are typically made of cotton twill, cotton-polyester blends, or jersey mesh. These fabrics are strong, durable, and usually colorfast. New caps use a plastic form (as opposed to cardboard) to shape the brim, and they can be washed in a washing machine without becoming deformed.

How To Clean Your Baseball Hat

Supplies

  • Heavy-duty detergent
  • Oxygen-based bleach
  • White cloth
  • Hat form (optional)

Tools

  • Washing machine
  • Soft-bristled brush

Instructions

  1. Pretreat Stains

    For new cotton, polyester, or mesh hats, pretreat exceptionally dirty areas such as sweatbands with a solvent-based spray or gel stain remover. You can also use a dab of heavy-duty laundry detergent such as Persil or Tide. These two detergents have a high concentration of enzymes to break apart body soil and oil molecules.

    Work the stain remover or detergent into the soiled areas using a soft-bristled brush and allow it to rest for at least 15 minutes before washing. This pretreatment helps to remove the body oils that come along with perspiration.

  2. Pre-Soak to Brighten Colors

    If the cap looks dull and you want to whiten it or brighten the colors, mix a solution of oxygen-based bleach and warm water following package directions. Completely submerge the cap and allow it to soak for at least four hours or overnight.

    Skip the Chlorine Bleach

    Do not use chlorine bleach—even when treating a white hat. It can damage polyester fibers.

  3. Wash

    Remove your hat from the soaking solution, and add it to a load of similarly colored clothing. Wash using heavy-duty detergent on the delicate cycle and select cool water. If you’re concerned about protecting the shape of the cap, you can use a hat form to protect it in the wash.

    Don’t Fall for the Dishwasher Hack

    Do not wash your cap in the dishwasher—the detergents are harsh and often contain bleach that can ruin the fabric. Additionally, the high-heat drying temperatures may cause the fabric to shrink.

  4. Dry

Allow the cap to dry in the washing form or over a large coffee can or another head-shaped container or form. Do not put baseball caps in the dryer because the heat and tumbling action can distort the hat’s shape.

Cleaning Hats With Paper or Cardboard Brims

If the cap has a cardboard or paper-stiffened bill, spot-cleaning is the only method that won’t damage the hat. Use a soft-bristled brush and lightly scrub the stained areas with a heavy-duty detergent and water mixture. Use one teaspoon of detergent per cup of warm water, and use sparingly as you scrub to avoid getting the brim of the hat too wet. Blot with a clean white cloth dipped in water to rinse and allow the cap to air-dry. You may need to repeat the steps several times to remove all of the soil.   

Need more information?  Check out The Spruce.

Order our Cancer Awareness Hat today!

Order Lost in the mail?2020-08-21T13:54:16-04:00

Order Lost In the Mail?

Did your order get lost in the mail?  Contact your local post office about the package. Sometimes they have it at their location, even after it was supposed to be delivered.

Contact us! We will verify that we have the correct address.

If your order couldn’t be delivered, we will be notified with the reason and we will reach out to you to confirm your address.

We understand that things do get lost in the mail.  For packages lost in transit, or mistakenly returned to us, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

How Do I Get a Stain Out of My T-Shirt?2019-11-22T14:26:58-05:00

How do I get a stain out of my t-shirt?  Great question since we all have experienced a stain at one time or another.  There are various methods.  You can use dish detergent, or bleach for the unbleachables, or a laundry booster.  For more information on these methods, click here.

Another method to get old stains out is to mix hydrogen peroxide, borax and Dawn dishwashing soap into a paste.  Put on the spot, scrub well with a brush, then wash as usual.  This is great for getting even old stains out, although for tough ones you may have to repeat it.

For getting oil stains out, work heavy-duty liquid detergent or liquid dish detergent into the oil stain. Do not dilute the detergent. Alternatively, spray the stain with an aerosol type laundry pre-treatment spray.  For more details on this method, click here.

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